Required documents, reservations and payments, cancellation

The reservation of a vehicle is confirmed with the advance payment. The advance rental payment in the amount of the vehicle rental is paid by the Lessee in person or via a bank account. At the same time, the Lessee must communicate his data by phone or e-mail (name and surname of the Lessee, address, contact telephone number or company name, address, tax number, contact person, contact telephone number).

The customer must bring a valid identity document and driver’s license when taking the vehicle. Legal entities can collect the vehicle after the paid pro forma invoice, and they must also submit an order form with the specification of “vehicle rental” and the stated rental period. The order form covers any additional costs that may be incurred in addition to the basic rent paid according to the pro forma invoice. It is not possible to rent a vehicle without the stated conditions.

The rented vehicle may be driven by:

• persons over the age of 21 who have a valid driving license for at least two years;
• Lessee or authorised additional driver.

The rented vehicle must not be used or driven:

• for further gainful activity without informing the Lessor thereof (sublease to a third person, payable transport of passengers and goods, etc.),
• for attendance at car races and vehicle testing,
• for pulling or towing any vehicle or object without informing the Lessor thereof,
• if the driver is drunk, drugged or medicated,
• if the vehicle is not in running order or overburdened with passengers, baggage or goods,
• for speeding,
• for illegal purposes (theft, foreign exchange and customs offences),
• for the transport of highly flammable or dangerous substances,
  transportation of animals,
• if the Lessee provided false data,
• on roads not belonging to categories 1, 2 and 3.

The above restrictions add up and are not excluded. In the event of a breach of these terms and conditions, the driver–Lessee undertakes to reimburse the damage caused; the amount of damage is determined by the Lessor.

Collection and return of a rental vehicle
During the rental, the vehicle is the Lessor’s inalienable property. The Lessee undertakes to return the vehicle in the condition in which it was received and at the agreed time and place.

Rental
The rental unit is one day (24 hours), which can be shortened by prior arrangement. The Lessee undertakes to collect the vehicle at the agreed time. If the Lessee is less than 120 minutes late in collecting the vehicle, the rental time is reduced by the time of the delay. If the Lessee is late in collecting the vehicle more than 120 minutes from the agreed time of collection, the conditions for cancellation of the reservation are met. If the Lessee wishes to extend the agreed rental period, he must notify the Lessor in writing at least 24 hours before the expiry of the lease agreement and obtain his written consent. The extension is made in the head office of Tramar Rent d.o.o. In the event that the Lessee exceeds the agreed rental time, the first 30 minutes shall not be charged; after that, each additional hour (up to a maximum of 120 minutes) is charged in the amount of 1/2 of the daily rent according to the valid price list. In the event that the Lessee exceeds the agreed rental time by more than 120 minutes and has not inform the Lessor, the user is considered to have illegally appropriated the vehicle and the Lessor is obliged to report it to the prosecutor’s office. In the event that the Lessee exceeds the agreed rental time by more than 120 minutes and by less than 24 hours, the Lessee will be charged rent according to the tariff for the day of delay according to the valid price list. Days of delay are charged twice according to the price list for each rental day. The person who collects the vehicle or only renews the contract thus becomes personally responsible for paying the rent together with the person, company or organisation on whose behalf he has collected the vehicle. In the event that the Lessee violates any article of this contract, the vehicle shall be taken from him immediately.

Insurance and liability
The Lessor provides the Lessee with liability coverage in terms of the terms and conditions of liability contained in this contract: to cover damages of traffic accidents or breakdowns, with the exception of defects arising from one or more restrictions in Article 1 of this contract and damage to car tires, wheel rims, wheel covers and damage to the chassis of the vehicle due to a stranded car shall be borne by the Lessee. By signing this contract, the Lessee, who is insured with a limited policy, undertakes to comply with its terms and conditions. The Lessee undertakes to fully compensate for the damage incurred if it exceeds the insurance sum, or 1% of the value of the vehicle. The Lessee shall cover the damage, which could occur if the car stereo is stolen or mechanically damaged. The Lessee shall also cover the damage incurred when they did not have a valid agreement or a valid driving licence. Original of the insurance policy can be reviewed at the Lessor’s head office.

Lessee’s obligations in the case of a road accident
The Lessee undertakes to protect the interests of the Lessor and his insurance company in the event of an accident by:

1. recording the names and addresses of all those involved and witnesses to the accident, as well as the registration numbers of the vehicles involved;
2. not admitting guilt to third parties;
3. calling the Lessor’s office on phone number 031-760-278 or inform it of the damage, even if it is insignificant;
4. not leaving the damaged vehicle until it has been secured and removed to safety;
5. immediately calling and waiting for the police and providing first aid to any injured person in the event of an accident;
6. completing the European accident report, drawing up a sketch and making a statement, which will be delivered to the Lessor immediately. If the Lessee does not comply with these terms and conditions, he will be liable for all consequences and damage that would result to the Lessor. In such a case, the Lessor also has no obligations to the Lessee (not even for free transport from the scene of the accident, replacement of the vehicle or any other compensation).

Mileage
The number of kilometres travelled during the vehicle rental shall be determined according to the factory-installed and sealed odometer. The daily mileage limit is 400 kilometres, unless otherwise stated in the rental agreement. Each additional kilometre is paid according to the price list in the amount of 0.1 €/kilometre. The Lessee undertakes to notify the nearest Lessor’s branch office of the in the event of damage to the seal or odometer, from which he will receive all necessary instructions.

Maintenance
The Lessee undertakes to take care of the vehicle and regularly check the level of the oil in the engine and the gearbox, coolant, brake fluid, air pressure in the inner tubes and fuel. The Lessee is obliged to pay all costs due to insufficient and careless maintenance of the vehicle.
In the event of a breakdown, the Lessee undertakes to inform the Lessor, who will provide further instructions based on the information provided. The vehicle may only be repaired in an authorised service centre, and the original service invoice must be submitted for possible replacement of parts. If the repair is not implemented in the prescribed manner, the Lessor does not approve the cost.

Any damage caused by non-compliance with the Lessor’s instructions will be paid in full by the Lessee. The Lessee shall have no right to demand a vehicle replacement or transport allowances or compensation for other costs incurred during the rental due to a defect or a road accident.

Fuel
Fuel is not included in the price of the rental. The vehicle is delivered and must be returned with a full tank of fuel prescribed for each type of vehicle, or there must be at least as much fuel in the tank as there was upon the collection of the vehicle. Otherwise, the Lessor may charge, in addition to the missing fuel, also the costs of filling the tank according to the valid price list. If the Lessee returns more fuel, the excess cannot be calculated.

Documents, keys, license plates
The vehicle is equipped with all necessary documents for which the Lessee is fully responsible during the rental. Vehicle documents must never be left in the parked or empty vehicle. The Lessee must not leave the vehicle unlocked. In the event of the loss of the above-mentioned items, the Lessor must be notified immediately. Lost items shall be charged according to the Lessor’s applicable price list.

Loss of property
The Lessor shall not be held responsible for the Lessee’s property or property of another person, which was left in the rented vehicle, the service vehicle or at the Lessor’s head office. The Lessee explicitly waivers any request that would arise from the above losses and thus related damages.

Compliance with traffic regulations
The Lessee is responsible and assumes all obligations that would arise due to non-compliance with traffic regulations, improper parking or violation of the law.

Driving abroad
For driving a rented vehicle outside Slovenia, the Lessee must obtain the written consent of the Lessor or the exact route of driving must be stated in the contract. In the event that the rented vehicle stays abroad overnight, the Lessee is obliged to park it in a secure garage or parking lot.

Reservation cancellation
The Lessee can cancel the reservation at any time, but must cover all incurred costs – including administrative costs of 15 EUR per reservation. The right of cancellation can be exercised at the head office of Tramar Rent d.o.o. in writing, otherwise the cancellation of the reservation is not accepted. The date of written notice is the basis for calculating the cost of cancellation.

In this case, Tramar Rent d.o.o. has the right to reimbursement of costs due to the cancellation of the rental, the amount of which depends on the time in which the Lessee submitted a written or electronic version of the cancellation:

• for cancellation from 14 to 8 days before the rental – no cancellation fee;
• for cancellation from 7 to 4 days before the rental – 30% of the rental price;
• for cancellation from 3 days to 49 hours before the rental – 50% of the rental price;
• for cancellation less than 48 hours before the rental – 100% of the rental price.
• Payments, delay, guarantee, costs.

The Lessee undertakes to pay the calculated amount for the rental of the vehicle at the place of delivery of the vehicle or within the agreed period. If the Lessee does not do so, he loses any discount he would otherwise have, and the statutory default interest is added. From payments recovered after the agreed deadline, any recovery costs and default interest are settled first, and only then unpaid rents. The Lessee warrants to the Lessor that he will not suffer any damage and no legal proceedings regarding these rights and obligations and undertakes to reimburse the Lessor for all damages and all costs that may arise from these titles. The Lessee must also reimburse the Lessor for all court and out-of-court costs, taxes, fees and other expenses related to the rent, by ensuring the implementation of the provisions or by supervising them and the fees established by the Lessor. Thus, the Lessor is not obliged to pay any costs under these terms and conditions. Upon the collection of the vehicle, a security deposit must be paid upon signing the contract. The amount of the security deposit is at least equal to the rental of the vehicle or is determined by the Lessor. The Lessee undertakes to reimburse the Lessor for the loss of the bonus and all costs that would be incurred due to the Lessee’s negligence and non-compliance with the “General Terms and Conditions of the Rental”. In the event of loss of income due to the Lessee’s negligence, the Lessor retains the security deposit in the amount of the total damage incurred. In the event that the damage is higher than the security deposit, the Lessee undertakes to pay the difference immediately. The security deposit shall be returned upon the timely return of the undamaged vehicle. In the event that the vehicle is returned dirty, crashed or otherwise damaged, or if the amount of fuel in the tank is not sufficient, the Lessor retains the security deposit in the amount of costs or loss of income.